Regal Hospitality Group, a quality assurance/integrity shopping firm that provides an array of services for hotels, resorts, restaurants and retail shops around the world-a firm that understands the client's needs and becomes part of the team.
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Regal Hospitality Group
13940 W. Hillsborough Ave.
Tampa, FL 33635
1-813-854-1564
The co-founders of the firm developed a staff of their peers and hotel industry professionals who each possess expertise and experience in all areas of the Hospitality industry. This broad experience allows Regal Hospitality to not only administer requested client services but to also develop and implement programs to improve and monitor all operations within any lodging facility as well as within any food & beverage venue.
Regal Hospitality has been able to grow into a premier hospitality consulting firm due to our philosophies and business ethics. Our client base includes world-class players in the lodging industry, as well as, many independent upscale hotels and resorts throughout the world.
Over the past multiple years we have implemented and conducted numerous service audits, operational reviews and performance analysis, not to mention the thousands of Mystery Shops that were performed, which was the foundational service of our company.
Regal Hospitality now offers a full complement of professional services from the Mystery Shop program to Management and Staff Training & Development. Services include:
- Hotel and Lodging Mystery Shopping
- Food & Beverage Mystery Shopping
- Quality Assurance and Operational Reviews
- Food & Beverage Integrity Audits
- Hotel Reservations Sales Monitoring
- PBX Call Monitoring
- Group & Catering Sales Performance Reviews
- Competitive Rate Analysis
- Group Sales Competition Performance Reviews
- Management and Staff Training programs
- QualityCare® support program
- QualityCare® awards program