The right combination of technology investments can improve guest experience, boost profitability and equip the industry for growth
In this article, we will explore how technology plays a crucial role in the hospitality industry. We will discuss how technology can be used to improve guest experiences, increase operational efficiency, and reduce costs. We will also look at some of the latest hospitality trends in 2023 and how hotels can use them to stay ahead of the competition.
Every year, you can count on new technological innovations featuring in numerous trend lists, with AI usually hovering at the top of the pile. But in 2023, their importance has grown exponentially and AI is front page news.
The latest travel trend, especially for millennials, micro-cation is brief travel fling to make the most of your precious time off.
Increased budgets, the expansion of leisure travel, more digital resources - these are some of the trends that hospitality’s digital leaders are seeing as we near the end of the first quarter of 2022. HSMAI recently gathered insights during its Hotel Management Company Chief Digital Officer Executive Roundtable
One of the biggest adopters of technology, the hospitality industry is yet again transforming its tech stack to take on the changing guest behaviour.
In a world where innovation is driving technology and demands of our everyday lives, especially in the midst of a pandemic, it is sometimes hard to keep up that personal touch with our friends, family, or colleagues. Looking at the hospitality industry and all the changes it has gone through, keeping a balance between technology, innovation, and creating that unforgettable experience for a guest is a major issue.
It’s a jungle out there! The jungle of different hotel software solutions has grown very thick, and the competition between vendors on who has the best solution has hardened. According to many industry experts, there are over 100 solution providers that develop, sell and support PMS software systems considered to be at the epicenter of helping hoteliers run their hotels.
Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential?
For several years now, we have observed the frustration - sometimes even exasperation - that many hotel executives feel toward information technology and their IT departments. There can be as many as 56 different types of hotel software systems in a single hotel.