HNR News Issue: July, 26 2023 | Read Online
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When our KTN team onboards clients for either traditional mystery shopping or for call scoring of actual recordings (as captured in our clients various cloud-based platforms), part of our process is reviewing their existing call criteria. As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Read more
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TravelBoom Hotel Marketing Podcast
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Its finally here! The 2023 Leisure Travel Trends Study. We asked travelers a series of open-ended questions to help uncover hidden objections that prevent someone from booking a stay. What we found was not surprising, but what was surprising was how uniform the responses were to the question, 'What is one thing a hotel could do that would convince you to book a stay?' Read more
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The highest consumer sentiment weve seen in 18 months strongly suggests were nearly back to normal. Theres improvement across all demographics, with the variance between age groups closing and less affluent socioeconomic groups catching up. Finances have stabilised, and some groups even have disposable income to spend. While inflation remains the biggest factor affecting finances, fewer people are cutting back and spending intentions have consistently improved since June 2022. We explore what these findings look like for consumer businesses. Read more
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Canadas hotel industry reported its highest average daily rate (ADR) and revenue per available room (RevPAR) on record, according to CoStars June 2023 data. Read more
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The number of people visiting ChatGPTs website was down 10 percent worldwide in June Read more
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Googles new chatbot could simplify travel planning for people around the world. During the Google I/O 2023 conference, the tech giant announced it would soon add extensions to Bard. One of two Google chatbots in development, the new Bard advancements could surpass the capabilities of both ChatGPT and Microsofts Bing Chat Read more
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Rollout of the joint technology is underway at three iconic East Coast properties Read more
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Hyde Bodrum will be the first Hyde to offer an all-inclusive experience, as well as the brand's first destination in Turkey, set to open in early 2024. Read more
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Hotel Development Florida
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Four Seasons Hotel and Private Residences Jacksonville will offer 170 luxuriously appointed rooms and suites, 26 Private Residences, and four dining and lounge outlets including a signature rooftop restaurant and bar, all-day restaurant, pool bar and grill, and lobby bar. Read more
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Hotel Development Georgia
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HVS Hotel Management announced it has been selected to operate the to-be-built Wyndham Garden in Forest Park, Georgia. Construction on the property is expected to begin before year-end 2023, with an anticipated completion date of early 2025. Read more
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Hotel Development Fort Lauderdale
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Pier Sixty-Six Resort, the centerpiece of a $1 billion redevelopment project by Tavistock Development Company, is a renowned landmark that will reinforce its identity as one of the most esteemed resorts in Florida. Read more
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Hotel Development Milwaukee
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The renovation, which began in June and is expected to cost approximately $20 million, will feature a full revitalization of the ballrooms and meeting spaces, followed by all-new guest rooms in its historic tower, and conclude with enhancements to the hotels iconic lobby, lobby bar, and Café at the Pfister. Read more
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Hotel Development Saudi Arabia
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Set to open as part of the first phase of development at Triple Bay, the Equinox Resort Amaala will be located adjacent to the Triple Bay Marina Yacht Club. Read more
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Wyndham Development Update
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New multi-unit deals with established developers expand ECHO Suites' presence in Alabama, Iowa, Nebraska and South Dakota while launching the brand in Canada Read more
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Hotel Transaction California
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Sonnenblick-Eichner Company, on behalf of Steve Hermann Hotels, has arranged a $100 million sale of The Inn at Rancho Santa Fe, an 85-room, full-service, luxury boutique resort located in north San Diego Countys exclusive enclave of Rancho Santa Fe, CA. Read more
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IHG Hotels & Resorts announced voco Zeal Exeter Science Park in partnership with Zeal Hotels the first lifecycle net zero carbon hotel for both businesses. Read more
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