Managing employee burnout effectively is a strategic priority and point of weakness for the hospitality industry. The hospitality industry leads many positive indicators in different countries, such as job creation and contributions to GDP. However, it also occupies the highest position in a negative aspect: the industries with the most burnout.
In this article, we’ll explore the impacts and determining factors of workplace wellbeing, plus share some tips and best practices that you can apply immediately to improve the wellness of your collaborators.
For decades now, it has been fashionable for companies from all industries to craft a mission statement to not only summarize its purpose, but also to give work more purpose. Over the years, the original concept has evolved into creating 'values' or 'vision' statements.
In this Nano Tool for Leaders, experts from Wharton and SEB explain how a neuroscience-proven tool can help your team work more effectively to find solutions to tough challenges.
Corporate buzzwords, also known as jargon, are an everyday part of the office world. And people use them for many different reasons. These phrases sound trendy, create a sense of belonging, provide an easy way to shift gears in a meeting, or even allow us to make light of a challenging situation. But sometimes corporate buzzwords can also have a negative impact. According to a recent study by preply, some of these words are creating a rift in the workplace.
In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two crisis leadership experts - Wharton Dean Erika H. James and Lynn Perry Wooten, president of Simmons University - provide tools and frameworks for addressing and learning from crises. In the following excerpt from their book, James and Wooten identify the five phases of crisis management.
The hospitality industry is currently undergoing a digital transformation that is raising the bar for customer service. Modern guests are looking for a hotel experience that puts their needs first, starting with the selection of the destination. They crave novel experiences, expedient customer service, and the ultimate level of comfort, among other things. These expectations are ever-evolving, so hotel operators need to find ways to keep up.
In today's fast-paced and constantly changing digital world, businesses and organizations face a pressing challenge: how to effectively grow digital leadership.
Have you heard of the recent trends such as the 'Great Resignation', 'Quiet Quitting' and 'Career Cushioning' that are transforming the job market? While most leaders are aware of these trends, many seem helpless to counter the problems that are causing employees to leave, underperform, and generally dislike their jobs.
Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. For decades now, pundits have predicted the death of voice as a booking channel. And yet the phones still ring.