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Topic - HFTP

Technology Impact On Guest Satisfaction
Graphic with tech icons - Source HFTP

Survey Report: How the Pandemic Gave a Boost to Guests' Hotel Technology Usage, Satisfaction and Spending - By Agnes DeFranco, Minwoo Lee and Jihye Min

Any individual who has stayed at a hotel recently can attest that technology has become ubiquitous at every stage of the guest journey. From the booking process to check-in to guest room controls to the post-stay follow-up, guest services are supported by technology through and through. This evolution has been progressing over the last decade but was significantly accelerated by the COVID-19 pandemic which called for contactless processes. Once implemented, these automations were here to stay.

Hospitality Graduate Student Blog Competition
HFTP/MS Global Hospitality Business Graduate Student Blog Competition banner - Source HFTP

Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience - By Nina Drager

The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. In this article, we will explore how cutting-edge technologies are breaking down language barriers, providing personalized recommendations and enhancing operational efficiency in the hospitality sector.

HFTP Paragon Award
Paragon Award banner

Nominate an Individual for the 2023 HFTP Paragon Award

Each year, HFTP recognizes an individual who has made a lasting impact on the association and industry with the HFTP Paragon Award. This award recognizes individuals who have made a significant and lasting contribution to both HFTP and the hospitality industry.

HFTP Board Of Directors
Pictured: 2023-2024 HFTP Executive Committee, New Global Directors

HFTP Announces Slate for 2023–2024 Global Board of Directors

After careful review and conducting in-depth interviews, the HFTP nominating committee - comprising past HFTP Global past presidents, advisory council chairs and chapter presidents - has selected the HFTP members who will replace the outgoing directors of the HFTP Global Board.

HITEC Toronto
HITEC Toronto banner

Industry Professionals Celebrate 2023 HITEC Return to Toronto

Produced by Hospitality Financial and Technology Professionals (HFTP®) for more than 50 years, the event showcases the industry's latest technology innovations from over 325 exhibitors and provides a top-notch education program with dozens of specialty topic and general sessions.