The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel's reputation.
Chances are, anything new you’ve considered lately first crossed your radar thanks to influencer marketing. However, it may not have been courtesy of a popular influencer with mass following on social media, but thanks instead to the OGs of influencing...household names for sure, like Google and Bing.
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars.
This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews.
Is hotel cleanliness still a primary concern for travelers after three pandemic years? Here are a few strategies to help hoteliers keep cleanliness standards high.
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data.
Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to post-stay.
The School of Business Management of NYP will utilize TrustYou to educate learners in the Hospitality and Tourism Management Programmes
After a 5-year partnership with Recruit Group, TrustYou seizes the opportunity to buy back full ownership of company shares with a renewed vision and an opportunity to expand and grow in the hospitality space.
Taking command of your reputation requires managing the whole picture. Use this guide of sample responses and tips to pilot positive guest interactions and improve your hotel’s digital footprint